Press Release Operations Specialist

About Muck Rack

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes.

By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.

Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and Built In. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.

Your Responsibilities

We’re looking for a detail-oriented and customer-focused Press Release Operations Specialist. As a Press Release Operations Specialist, you'll play a critical role in helping customers successfully distribute press releases and manage newsroom content through Muck Rack's platform. You'll work directly with customers to troubleshoot issues, ensure timely and accurate distribution, and provide operational support during high-visibility communications moments. This is an excellent opportunity for someone early in their career who thrives in fast-paced environments, enjoys solving problems, and takes pride in delivering exceptional customer experiences.

Working Hours: 12:00 PM – 9:00 PM ET (hours may vary during onboarding and training)

What you’ll do:

• Support customers through the press release distribution process from submission to delivery
• Troubleshoot formatting, scheduling, publishing, and distribution issues
• Assist customers with newsroom management and publishing functionality
• Monitor release status and provide updates or confirmations as needed
• Escalate technical issues to Product and Engineering teams when appropriate
• Communicate clearly and professionally during urgent or time-sensitive situations
• Maintain and improve internal documentation, workflows, and operational processes
• Partner closely with Customer Support, Customer Success, Product, and Engineering teams to resolve customer issues

Success Metrics

How success will be measured in this role:

• Consistently delivering accurate and timely support for press release distributions
• Maintaining high levels of customer satisfaction and responsiveness
• Successfully resolving operational and customer issues with minimal escalation
• Demonstrating strong attention to detail across distribution workflows
• Contributing to process improvements and documentation updates
• Building expertise in Muck Rack's press release and newsroom products

Your Fit

If the details below describe you, you could be a great fit for this role:

• Strong written and verbal communication skills
• Exceptional attention to detail and organizational abilities
• Ability to manage multiple priorities and deadlines simultaneously
• Comfortable working in a fast-paced, customer-facing environment
• Quick learner who enjoys mastering new tools, platforms, and workflows
• Calm, professional, and solutions-oriented under pressure
• Experience in customer support, operations, or customer-facing roles is preferred
• Familiarity with PR, media relations, press release distribution, or newsroom workflows is a plus
• AP Style familiarity is a plus
• Experience supporting SaaS products, CRM systems, or ticketing platforms is preferred
• Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. Attendance at our annual company offsite is expected.

Compensation

In the U.S., the starting salary for this role is $27/hour. Total compensation consists of base salary and a quarterly bonus plan. We take a geo-neutral approach to compensation within the U.S., paying based on job function and level, not location. For all other countries, we have…