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 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Tier-2 Support:</h2>
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 <li style="margin: 10px 0; line-height: 1.6;">Perform Incident, Problem and Change Management</li>
 <li style="margin: 10px 0; line-height: 1.6;">Knowledge of ITIL v3 is recommended</li>
 <li style="margin: 10px 0; line-height: 1.6;">Perform lifecycle management action</li>
 <li style="margin: 10px 0; line-height: 1.6;">Document all incident resolution in detail, making them available for re-use and as input for the automation team</li>
 <li style="margin: 10px 0; line-height: 1.6;">Monitor the performance of automation (Ansible, Python and ServiceNow AIOPS capabilities).</li>
 <li style="margin: 10px 0; line-height: 1.6;">Knowledge or Red Hat OCP is highly recommended (RH OCP Administration certification)</li>
 <li style="margin: 10px 0; line-height: 1.6;">Knowledge of Telco applications is highly recommended (e.g. Mavenir IMS, Nokia 5G, Cisco ACI, etc.)</li>
 <li style="margin: 10px 0; line-height: 1.6;">SRE mindset</li>
 <li style="margin: 10px 0; line-height: 1.6;">Continuous improvement attitude – always looking to make things better</li>
 <li style="margin: 10px 0; line-height: 1.6;">Flexibility expected to take on an incidental L1 shift when required</li>
 </ul>
</section>

Tier-2 Support:

Job Description

Tier-2 Support:

Required Skills