Patient Access Representative_ED_Part Time

Position Overview

Join to apply for the Patient Access Representative_ED_Part Time Days role at Trinity Health MI. This Part Time position offers Day Shift work with 2 to 12-hour shifts per week that rotate between 5:00am–5:30pm and 6:00am–6:30am. The role is responsible for performing patient access processes including registration, pre-registration, insurance verification, and scheduling appointments while ensuring high levels of customer service.

Key Responsibilities

• Interview patients/families for admission and outpatient registration by accurately entering demographics, clinical, and detailed insurance information.
• Perform insurance eligibility verification via phone or internet.
• Independently schedule procedures for various departments using departmental grids, resources, and guidelines.
• Determine if authorization is required for services and secure authorization prior to treatment.
• Ensure understanding of hospital policies, regulatory, and third-party requirements.
• Identify and resolve conflicts related to time requests, resources, equipment, or staffing.
• Coordinate multiple hospital services (e.g., surgical procedures, ancillary testing) in proper sequence, adhering to managed care and clinical standards.
• Refer patients with no insurance or outstanding balances to the Financial Counselor and inform patients/doctors’ offices about appointment preparations.
• Work independently to resolve scheduling issues and troubleshoot/report system problems.
• Maintain uninterrupted scheduling service using down-time procedures.
• Provide daily reports or printouts while maintaining confidentiality of patient records.

Required Qualifications

• High school diploma or GED (or equivalent) required.
• Ability to type 30 wpm and familiarity with computer systems and applications.
• Must pass the basic medical terminology test.
• Completion of the Patient Management Registration Course and Pathways Healthcare Scheduling Course with at least an 85% grade on final exams within 90 days of start date.
• One year of work experience related to patient registration, insurance verification, and/or medical terminology (alternatively, 6 months of emergency services experience in a similar capacity).

Preferred Qualifications

• Courses in word processing and medical terminology.
• College classes in business, public relations, or a related medical field.
• National Association of Healthcare Access Management certification preferred within one year of the start date.
• One year experience with ICD-9-CM and CPT coding as a Registrar or Patient Access Professional.