Performance Analytics Business Analyst

Position Overview

Princess, one of the world’s leading international premium cruise lines, is looking for an amazing Business Analyst, Performance Analytics based in our Doral office. In this role, you will drive analytical initiatives across Onboard Revenue (OBR) categories to generate actionable insights that support revenue optimization and operational efficiency. You will work closely with the Director of Performance Analytics and cross-functional teams (OBR, F&B, operations, finance, IT) to develop predictive models, build executive dashboards, and translate complex data into strategic business recommendations.

Key Responsibilities

• Execute complex analytical projects using SQL, database management, and advanced analytics tools (PowerBI, Tableau, Excel) across various OBR categories including F&B, Shore Excursions, Photo, Retail, Spa, Art, Weddings, Connectivity, and hotel.
• Develop performance dashboards, conduct trend analysis, and identify optimization opportunities to drive revenue growth and operational efficiency.
• Design and execute A/B tests, sensitivity analyses, and predictive models to validate business hypotheses and measure the impact of new initiatives.
• Participate in the sizing, design, and planning of beta tests for innovative ideas across OBR categories and define minimum viable products.
• Develop and maintain automated reporting frameworks, KPIs, and performance metrics that provide visibility into OBR performance across multiple channels (pre-cruise, app, onboard, bundled ticket sales).
• Create executive-level dashboards and reports to support strategic decision-making and operational planning.
• Collaborate with cross-functional teams (OBR, F&B, operations, finance, marketing, IT) to align analytical initiatives with business objectives.
• Translate complex analytical findings into clear, actionable business recommendations for stakeholders at all levels.
• Present data-driven insights and recommendations to senior leadership and executive teams.
• Identify trends, anomalies, and opportunities within large datasets and develop statistical models to support both tactical and strategic decision-making.
• Work independently on analytical projects, troubleshoot data quality issues, and provide recommendations that inform pricing strategies, product innovation, and operational improvements.
• Take ownership of analytical projects and serve as a subject matter expert in specific OBR categories.
• Influence cross-functional teams through individual contributor leadership and data-driven insights.

Required Qualifications

• Bachelor’s Degree in Business Analytics, Information Systems, Statistics, Economics or related field.
• Minimum 3+ years of experience using Excel, pivot tables, and advanced analytical functions.
• Proficiency in SQL and database querying with experience in data visualization tools (Tableau, PowerBI or similar) and a solid foundation in statistical analysis.
• Experience working with large datasets and in executing complex analytical projects.
• Understanding of business processes, financial analysis, and revenue management principles with expertise in KPI development and A/B testing methodologies.
• Experience in data analytics, business intelligence or related analytical fields, particularly within cruise, hospitality, travel, or retail industries.
• Proven ability to translate analytical insights into actionable business recommendations and present findings to business stakeholders.
• Strong analytical mindset with impeccable attention to detail and excellent communication skills.
• This is a Hybrid role requiring three days in the office per week (Tuesday – Thursday).

Benefits & Perks

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives