Help Desk Technical Support 2 ? 1st, 2nd, & 3rd Shift ? HYBRID

Position Overview

Help Desk Technical Support 3 based in Newport News, VA. This is a 6‑month contract position. Compensation: Pay $23.03‑$30.00/hr. Must be a US Citizen. 1st Shift – HYBRID. (No C2C or third‑party resumes accepted.)

Key Responsibilities

• Resolve technical problems and answer queries by telephone in support of internal and external customer computer hardware, software, network, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems using historical database records.
• Route calls to product line specialists as needed.
• Maintain and update records and tracking databases.
• Alert management to recurring issues and problem patterns.

Required Qualifications

• Associate's Degree and 3 years of experience, or a relevant professional certification as a substitute.
• Must be a US Citizen.
• Experience providing technical support over the telephone and/or chat.
• Experience troubleshooting Windows clients.

Preferred Qualifications

• Shift includes weekend rotations; start date not sooner than 9/3/2024; mostly remote.
• Experience supporting various applications including MS Office, O365, VPN apps, and other business and engineering applications.
• Strong background in customer service, call center operations, and Windows technical support.