Customer Relations Coordinator - Toyota Peoria

Position Overview

The Customer Relations Coordinator at Larry H. Miller Automotive Group is responsible for enhancing customer satisfaction and promoting sales through effective communication and relationship management. This role involves adhering to established processes for lead management, maximizing production and profitability, and supporting team members to achieve success. The position requires a strong focus on customer service, ethical standards, and maintaining a positive work environment.

Responsibilities: Key Responsibilities

• Understand and adhere to group leads and referral process to promote sales and customer service satisfaction.
• Seek ways to continuously exceed employee, customer, and market expectations through business operations and efficiencies.
• Be a teacher to support the efforts of other employees to be successful.
• Maximize Production, Customer Service, and Profitability by adhering to telephone activity processes.
• Maintain thorough knowledge of current automotive products to effectively communicate with customers.
• Effectively obtain new customers to raise customer service index (CSI).
• Create and maintain good public relations consistent with effective use of time.
• Complete and maintain all required training.
• Assist in resolving customer complaints in a timely and professional manner.

Requirements: Required Qualifications

• High school diploma or GED.
• 2+ years of sales experience.
• 1+ years of phone customer service or phone sales experience.
• Valid driver's license and MVR record within company policy requirements.
• Knowledge of Microsoft Office products.

Qualifications: Preferred Qualifications

• Knowledge of Larry H. Miller Dealerships' current company management systems.

Benefits: Benefits & Perks

• Wellness program
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• 401(k) matching
• Employee discount
• Volunteer time off
• Life insurance