Level I Technician

Position Overview

TeamLogic IT is a fast-paced, innovative IT service provider dedicated to supporting small- and medium-sized businesses across North America. If you possess a background in IT and a determined mindset to overcome any obstacle, you’ll thrive as an IT Technician ensuring system operation and functionality. In this role, you will be the first point of contact for support requests, ensuring prompt and effective resolution while demonstrating excellent interpersonal skills. Compensation: $40,000.00 per year

Key Responsibilities

• Provide first contact support of incoming requests via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
• Prioritize incidents and service requests according to defined processes to meet established SLAs.
• Utilize remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Install and configure hardware and software components across various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
• Establish and maintain positive relationships with colleagues across all departments.
• Ensure compliance with company safety and security standards.

Required Qualifications

• College diploma or university degree in Computer Science and/or 2 years equivalent work experience.
• Exceptional written and oral communication skills.
• Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
• Must be located in the Greater Miami Area.
• Valid Driver License and ability to drive to customer locations when required.

Preferred Qualifications

• Experience with server operating systems including Server 2008, Server 2012, and Server 2016 is a plus.
• Active Directory knowledge is a plus.
• NinjaOne RMM and Autotask PSA experience is a plus.

Benefits & Perks

• 401(k)
• Opportunity for advancement
• Training & development
• Paid time off
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation
• People First Culture