IT Technician

Position Overview

At DATAMARK, Inc., we simplify complex business problems for large enterprises—with a team that thrives on Teamwork, Integrity, Respect, and Teachability. We’re looking for an IT Technician who’s ready to jump into a dynamic role blending analytical thinking, hands-on technical work, and user support. If you’re a tech-savvy problem solver passionate about keeping systems running smoothly and empowering users, we want you on our team!

Key Responsibilities

• Deliver Level 2 triage and onsite support for Systems, Network, and Telecom.
• Plan, install, and maintain personal computer systems—both new and existing.
• Collaborate with end users to assess hardware/software needs and deliver tailored solutions.
• Manage and maintain a spare parts inventory for desktops, laptops, and endpoint peripherals.
• Install and update hardware and software organization-wide.
• Train users on equipment and software to ensure confident, efficient use.
• Contribute to the continuous improvement of moderately complex applications and tech processes.

Required Qualifications

• A proactive mindset and a passion for technology with strong troubleshooting skills.
• Excellent communication skills and a customer-first attitude.
• Associate’s or technical degree in a computer-related field or equivalent work experience.
• At least 2 years of experience in the IT field, particularly as an IT Technician or in a similar role.
• Experience in desktop support, hardware/software installation, and network fundamentals.
• Strong orientation toward end-user support with proficiency in Microsoft Office Suite, OneDrive, and Teams.
• Working knowledge of Microsoft Windows operating systems, PC-based application software, printers, networking, and telecommunications.
• Skilled in using remote support tools and resolving hardware issues including component-level troubleshooting.
• Flexibility to work early mornings, late evenings, and weekends as needed.
• Excellent verbal and written communication with strong attention to detail and time management skills.

Benefits & Perks

• Comprehensive Health Care: Medical, dental, and vision plans to keep you and your family healthy.
• Retirement Savings: Secure your future with our 401k and IRA plans.
• Life Insurance: Basic, voluntary, and AD&D coverage for peace of mind.
• Paid Time Off: Generous leave and public holidays to recharge.
• Disability Coverage: Short-term and long-term disability plans for added security.
• Professional Growth: Access to training and development to advance your career.
• Wellness Resources: Support for your overall well-being.
• Salary: from $42,000 annually.