Site Administrator - Multispecialty

Job Duties and Responsibilities

• Management and oversite of St. Luke’s Physician Group Medical Office Building
• Partner and collaborate with specialty Service Line Administrators and Managers
• Maintain centralized registration across multiple practices within Medical Office Building
• Design and implement business plan for the Medical Office Building in conjunction with leadership and physician(s).
• Provide daily clinical and clerical support for primary and specialty patients and staff
• Responsible for personnel administration including recruitment, payroll oversight and approval, grievance resolution and evaluations in conjunction with Human Resources. As appropriate, seeks input from physicians and staff.
• Maintain schedules and regularly meet with office staff and physicians
• Responsible for coordinating and implementing practice measures for Value Based metrics – as appropriate.
• Achieves expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices.
• Carry out directives of St. Luke’s Network to ensure compliance with all federal and local regulations pertaining to all areas of business and clinical practice.
• Maintains strong collaboration and connectivity with Access Center operations and centralized functions (e.g., POD, Capacity Management, etc.) to enable seamless operations and optimal patient/employee experiences (e.g., transfers, triage protocols, template changes, huddles, POD/practice connectivity, etc.).
• Coordinate purchasing through purchasing system of St. Luke’s Hospital.
• Investigate and improve system to resolve conflicts with purchasing.
• Oversees all aspects of billing and financial management in the Medical Office Building.
• Coordinate billing functions through Physician Billing to optimize reimbursement.
• Coordinate staff and physician education as required to maintain optimal procedure coding.
• Within guidelines established, approve invoices and major purchases: purchase furnishings and medical equipment for offices.
• Coordinate participation with insurances accepted by St. Luke’s Physician Group.
• Responsible for facility management of all owned facilities. Act as liaison with landlord for leased facilities.
• Work with physicians as necessary in scheduling practice hours for efficient office operation.
• Participate in development of annual budgets for St. Luke’s Physician Group offices.
• In conjunction with St. Luke’s Physician Group administration, physicians and staff develop and implement short- and long-range goals and marketing strategies for practices and St. Luke’s Physician Group.
• Review financial reports monthly. Develop work plans as appropriate to meet budgetary goals and meet regularly with physicians to review budgets and compensation.
• Complete monthly reporting on statistical data relevant to service lines in the Medical Office Building to be shared with Hospital and SLPG Leadership.
• Coordinate and facilitate routine service line planning meetings with SLPG and Hospital Entity to ensure consistent regional growth of assigned areas.
• Works with service line leadership to onboard/launch new service lines
• Complete Clinical and Clerical Staff performance reviews and provide feedback to colleagues
• Facilitate colleague engagement initiatives to encourage ongoing teamwork and support individual professional growth
• Prepare presentation and report out monthly service line metrics to respective SLPG service line and hospital leadership
• Carry out the above responsibilities in such a way as to promote a positive, supportive and creative culture within St. Luke’s Physician Group and St. Luke’s Hospital and Health Network.
• Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
• Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
• Complies with Network and departmental policies regarding attendance and dress code.
• Provide consulting management services to facilitate network development.
• Read current journals to stay abreast of trends in office management.
• Other related duties as assigned.

Physical and Sensory Requirements

Standing and walking six hours per day, up to two hours sitting at a time. Frequently uses fingers for typing, data entry, etc. Frequently uses hands. Occasionally uses upper extremities to lift up to 20 pounds; sometimes heavier. Very often stoops, bends and reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony.

Education

Label: Bachelor’s Degree in Health or Business Administration required.

Training and Experience

Three to five years of office management experience including one year in Health Care Organization.

Medical practice management experience across key areas: business operations, financial management, human resource management, information management, organizational governance, patient care systems, risk management and quality management required.

Strong direct performance management, tact, and financial acumen required.

Basic knowledge of CLIA, HIPAA, NCQA, and OSHA medical office regulations required.

Minimum - Maximum Compensation Pay Range

$84,000.00 - $134,400.00

St Luke’s University Health Network is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education. We will meet minimum wage or minimum of the pay range (whichever is higher) based on state requirements.

Benefit Offerings

St. Lukes offers comprehensive health, dental, vision, short term and long term disability, life insurance, generous PTO, sick leave and professional development opportunities. Join us to experience a supportive workplace with a focus on your growth and well-being.

Equal Opportunity Employer

St. Luke’s University Health Network is an Equal Opportunity Employer.