Desktop Support Technician (on-site) - Now Hiring

Position Overview

Desktop Support Technician, MacOS, Windows
Contract to Hire
Compensation: $35/hr. W2 during the contract period
On-site 5 days per week, Baltimore, MD

Hours:

ALTA IT Services is staffing a contract-to-hire position for a Desktop Support Technician on behalf of a respected scientific institute in downtown Baltimore, MD.

Please contact Melissa McNally via mmcnally@altaits.com for consideration.

Key Responsibilities

• Configure and deploy computers using tools such as Jamf Pro, MECM, and Ansible.
• Provide technical support to staff and partners in-person, over the telephone, and through collaboration tools.
• Install, configure, troubleshoot, and repair computers, peripherals, printers, VOIP phones, software, and other equipment.
• Assist with office moves for new and existing employees.
• Perform basic maintenance and troubleshooting of A/V equipment and conference rooms, including resolving technical problems and assisting with connections.
• Other duties and responsibilities as assigned.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 5+ years of work experience in a related field.
• Strong technical skills, including knowledge of hardware, software, and operating systems such as Windows, macOS, and Linux.
• Excellent customer service and communication skills.
• Ability to effectively prioritize and execute tasks in an interrupt-driven environment.
• Proven analytical and problem-solving skills.
• Ability to lift/move computer equipment up to 40 lbs.

Preferred Qualifications

• Apple Certified Macintosh Technician Certification

Benefits & Perks

• Benefits: Eligible employees receive health and welfare benefits including medical, dental, vision, spending accounts, life insurance, and voluntary plans.
• 401(k): Participation in a 401(k) plan.