Client Director - Transportation & Logistics

Position Overview

ServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers—including 85% of the Fortune 500®. Founded in 2004 in sunny San Diego by visionary engineer Fred Luddy, we are on a journey to transform how work gets done. In this role, you will produce new business within ServiceNow's largest existing accounts, oversee executive relationship management, and lead virtual teams (including Solution Sales, Solution Consulting, Support, and Professional Services) to support our esteemed clients.

Key Responsibilities

• Provide strategic leadership to clients
• Be the relationship manager between FedEx and ServiceNow
• Work with the greater ServiceNow solution teams to develop a solution based on the customer's strategic outcomes
• Manage all Executive relationships between ServiceNow and assigned clients
• Oversee worldwide development of assigned accounts, including the deployment of global resources
• Build trust and deep multi-tiered relationships through the client's organization, from project/IT teams to CxO level
• Develop a clear roadmap and build capabilities across our teams to promote an outstanding customer experience
• Achieve financial targets for assigned clients, including licenses, renewals, and professional services

Required Qualifications

• Experience selling into and managing a successful relationship with FedEx
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 7+ years of experience in client management and aligning account strategies to revenue opportunities
• 2+ years of experience as a Client Director or in an equivalent role with validated multi-million-dollar sales solutions and Executive level relationship management
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, and IT Operations Management (within software or IT sales organizations)
• Experience achieving sales targets
• Experience leading virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• Travel up to 50% (depending on geography/region)