Information Technology Intern

Position Overview

Title: Information Technology Intern

Reports To:

Summary:

In this role, you'll be a key player ensuring the security and efficiency of our technology operations. You will gain direct, hands-on experience training end-users on industry-leading software and supporting network device preparation, hardware/software troubleshooting, and system upgrades, all while developing your networking and cybersecurity skills.

Key Responsibilities

• Assist in the annual end-user security best practices training
• Provide entry-level Helpdesk support
• Manage IT equipment inventory and asset database
• Prepare network devices for deployment at construction job sites
• Support installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices at Corporate HQ and job sites
• Assist in equipment, hardware, and software upgrades
• Support implementation of cybersecurity best practices and educate end-users on policies

Required Qualifications

• Current student in an accredited university working towards a technical degree
• Working technical knowledge of Microsoft and Office platforms
• Understanding of TCP/IP routing/switching at Layer 2 and 3 and related protocols
• Familiarity with general network architecture best practices and segmented networks (vlan tagging)
• Knowledge of VPN protocols including IPsec and Wireguard
• Understanding of Wi-Fi systems (authentication, connection debugging, roaming optimization, coverage estimation)
• Strong written and oral communication skills with the ability to present ideas in user-friendly language
• Highly self-motivated with keen attention to detail and proven analytical problem-solving abilities
• Ability to prioritize and execute tasks in a high-pressure environment with a strong customer service orientation
• Physical ability to lift, carry, push, and pull up to 50 pounds
• Experience working in a team-oriented, collaborative environment

Preferred Qualifications

• Hands-on hardware & troubleshooting experience

Benefits & Perks

• Compensation: $20 - $28/hour based on experience
• Benefits: Outstanding benefits package and extensive training & development program through Blach University

Learn more about our award-winning company culture and opportunities at www.blach.com.