Appointment Setter

Company Overview:

Algona Municipal Utilities (AMU) is committed to providing high-quality utility services to the residents and businesses of Algona, Iowa. We are looking for a detail-oriented and customer-focused individual to join our team as an Appointment Setter. This is a great opportunity to be part of a dedicated team that works to provide excellent service to the community.


As an Appointment Setter at Algona Municipal Utilities, you will be the first point of contact for customers seeking assistance with services, troubleshooting, or scheduling installations and maintenance appointments. Your primary role will be to manage and coordinate appointments efficiently, ensuring excellent customer service and smooth operational flow.

Key Responsibilities:

Answer inbound calls and emails to schedule appointments for customers.
Provide accurate and timely information regarding utility services and scheduling availability.
Coordinate appointment details with customers, ensuring all required information is captured.
Update and maintain the scheduling system with appointment information.
Assist in troubleshooting and providing basic information regarding utility services.
Communicate effectively with other departments to ensure appointments are met and services are completed.
Follow up with customers as needed to confirm appointments or reschedule.
Ensure customer satisfaction through friendly and professional communication.

Qualifications:

High school diploma or equivalent.
Previous customer service experience preferred.
Excellent communication skills, both verbal and written.
Strong organizational skills with the ability to manage multiple appointments and tasks.
Proficiency with scheduling software and Microsoft Office Suite (Excel, Word, etc.).
Ability to maintain a calm, helpful demeanor in high-pressure situations.
Strong attention to detail and ability to follow procedures accurately.
Ability to work independently and as part of a team.

Why Join Algona Municipal Utilities:

Competitive salary.
Full benefits package including health, dental, and vision insurance.
Paid time off and holidays.
A supportive and friendly work environment.
Opportunities for growth and advancement within the company.