MSP Technical Support Specialist

Description

You Are:

• The technical expert that No-IP's MSP partners depend on — troubleshooting DNS infrastructure, guiding platform implementations, and supporting the reliable connectivity their clients count on.

Your Location:

• Your Location: You must be based in the Atlanta area
• The Position is Hybrid. 2 days in office, 3 days work from home

Your Schedule:

• Full-Time | 40 Hours Per Week
• Monday – Friday | Standard Business Hours (flexibility as needed)

Your Language Skills:

• English (Highly Proficient Written & Verbal)

Your Manager:

• Jason, COO

Your Contribution to No-IP:

• Support MSP partners via phone, email, and ticketing — troubleshooting DNS, networking, and platform issues
• Onboard and configure partners on domain management, DNS services, and network connectivity
• Diagnose DNS resolution issues, API integrations, reverse proxy tunnels, and platform connectivity
• Serve as SME for Zero Trust Network Access (ZTNA) — secure remote connectivity, identity-aware policies, and multi-environment troubleshooting
• Provide best practices for firewalls, routing, and network segmentation
• Escalate complex issues to engineering and maintain knowledge base documentation

You May Come From:

• Tier 2 Help Desk Technician
• MSP Support Engineer
• Network Support Specialist

Technical Skills:

• DNS (A, AAAA, CNAME, TXT, MX), TCP/IP, DHCP, VPN, firewalls, SSL
• Microsoft 365, Azure / Entra ID, Google Workspace; SAML, OAuth, OIDC
• Zero Trust network models and endpoint access control
• REST APIs, reverse proxy tunnels, platform integrations
• Ticketing systems: Zendesk, ServiceNow, Jira, ConnectWise, Autotask

Preferred

• MSP environment experience; DNS filtering, RMM, SIEM familiarity
• Basic scripting (PowerShell, Python, or Bash)
• CompTIA Network+, Security+, or Microsoft certifications

No-IP's Contribution to You:

• $65k-$75k - check!
• 401k w/ match
• Health, Dental, Vision - 100% covered!
• 20 days PTO + 1 week paid holiday closure
• 9 Paid Holidays
• Professional development reimbursement

About No-IP

No-IP is a trusted leader in DNS, domain registration, and networking solutions, serving over 35 million customers worldwide. With 25 years of industry expertise, we power businesses, IT professionals, and individuals with reliable, easy-to-use technology that ensures seamless online connectivity. Our infrastructure processes billions of DNS queries daily, supporting customers ranging from small businesses to Fortune 500 companies.