Software Engineer, Support Platform

Position Overview

About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things.

About the Role: We’re looking for a Software Engineer to join our Support Platform team. In this role, you'll work at the intersection of infrastructure, product reliability, and developer experience—ensuring that Vercel’s core platform and services are robust, performant, and scalable. You’ll collaborate with engineering and customer-facing teams to troubleshoot production issues, optimize platform capabilities, and contribute improvements to the underlying code and tooling that power our deployment infrastructure. This role is hybrid with in-office anchor days on Monday, Tuesday, and Friday at our SF office.

Key Responsibilities

• Triage, investigate, and resolve complex issues across Vercel’s infrastructure, CI/CD pipelines, and global edge network.
• Collaborate with Product, SRE, and Core Infra teams to identify root causes and ship fixes that improve platform stability and developer experience.
• Build tooling and automation to enhance incident response, observability, and internal debugging workflows.
• Author internal documentation, runbooks, and postmortems to ensure transparency and continuous learning.
• Represent the voice of the platform in cross-functional initiatives to improve reliability, latency, and security.

Required Qualifications

• Experience as a software or systems engineer supporting production environments.
• Strong knowledge of modern cloud infrastructure (AWS, GCP, or Azure) and container orchestration (especially Kubernetes).
• Proficiency in at least one systems or scripting language (Go, Node.js, Python, or similar).
• Experience with observability tooling (Grafana, Prometheus, OpenTelemetry, etc.).
• A problem-solving mindset with a passion for understanding how things work under the hood.
• Excellent communication skills, with an ability to translate technical detail into actionable insight for both engineering and support teams.

Preferred Qualifications

• Familiarity with Vercel or similar JAMstack/edge platforms.
• Experience in a high-availability or customer support engineering environment.
• Contributions to open source or DevOps communities.

Benefits & Perks

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow – we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Compensation: The San Francisco, CA base pay range for this role is $156,000 - $234,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.