Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)

Position Overview

At Whole Foods Market, we are working to nourish people and the planet. In this role you will support the Customer Service & E-Commerce programs by leading processes that ensure a smooth checkout experience and efficient grocery delivery & pickup at your assigned store. You will focus on driving safety, maintaining quality of outbound online orders, ensuring an excellent pickup experience, managing team productivity, and executing programs. As the Supervisor, you will support the Team Leader by mentoring team members, promoting WFM core values and leadership principles, and ensuring adherence to all applicable health and safety regulations.

Key Responsibilities

• Delivers outstanding customer experience and holds all Team Members accountable.
• Establishes clear expectations for balancing in-store customer service with completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and order completion tasks.
• Keeps abreast of relevant competitors and industry trends.
• Ensures effective and efficient responses to customer questions, requests, and concerns.
• Supports collaborative relationships with departmental and store leadership, as well as 1P/3P partners.
• Fosters a positive environment of teamwork, mutual respect, and high morale.
• Maintains Team Member safety, security standards, and cleanliness of workspaces.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members to sustain a high-performing team and minimize turnover.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values and leadership principles.

Required Qualifications

• 12+ months retail experience
• Ability to perform task management and balance dynamic customer flows
• Strong analysis skills to diagnose and address underperformance
• Excellent interpersonal, motivational, and team building skills
• Capable of teaching others in a positive and constructive manner
• Proficient with email, Microsoft Office, and operations-related applications

Benefits & Perks

• Compensation: $18.50 - $30.20 Hourly, commensurate with experience
• Benefits: Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs