Scheduler/Receptionist

USPI Theda Oaks Gastro and Endo Center

is seeking a motivated Scheduler/Receptionist to join our team. Our team is small, but we are mighty! Current operations are M-F, 5:30 a.m. - 6:30p.m., however hours will depend on patient flow. We have 4 Treatment rooms. We perform outpatient surgical procedures in Gastroenterology and Pain Management.

Job Summary

Under the direction of the Business Office Manager, the Scheduler/Front Desk Representative is responsible for daily maintenance of the surgery schedule and all aspects of the scheduling process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors' offices and Operating Room Staff.

Key Responsibilities

• Coordinate and schedule surgeries while working closely with physicians and patients.
• Verify patient information, insurance coverage, and surgical documentation to ensure everything is in order before procedures.
• Communicate pre-operative instructions and guidelines to patients, ensuring they are well-prepared.
• Serve as the primary contact for surgery-related inquiries, offering clear and compassionate communication to patients and their families.
• Adjust and manage surgical schedules to accommodate emergencies, changes, and cancellations.
• Collaborate with the clinical team to ensure that the surgical workflow is efficient and all necessary resources are available.
• Maintain meticulous records of patient schedules, documentation, and follow-up care appointments.

What We Offer

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

Required Skills

Qualifications:

• High School Diploma or equivalent.
• Minimum 2-4 years of hospital or medical office experience required.
• Knowledge of Insurance Carriers
• Bilingual preferred
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the hospital as a whole.
• Professional appearance.
• Strong medical terminology.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

Required Experience

• Skills: Communication Skills, Customer Support/Service, Diversity, Documentation, Gastroenterology, Healthcare, Hospital, Insurance, Medical Office, Medical Records, Medical Terminology, Multilingual, Office Management, Organizational Skills, Outpatient Care, Pain Management, Prescription Drugs, Problem Solving Skills, Record Keeping, Retirement Planning, Schedule Development, Surgical Procedures

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United Surgical Partners International Inc (USPI)

Strength in Numbers

United Surgical Partners International (USPI) and Tenet have combined forces to create the nation’s largest ambulatory surgery provider. Our combined network of exceptional surgical and imaging facilities includes approximately 20 imaging centers, and over 265 short-stay surgical facilities. Together, our partnerships include 50 health systems and more than 4,000 physicians.

Nationwide Experience

Our partners deliver high quality ambulatory solutions in safe, efficient and caring USPI facilities in communities of every size across 29 states. Our physician partners are focused on providing quality patient care, in part because they are invested in their USPI facility. We provide the infrastructure and support they need to perform their best. This is one of the advantages of partnering with USPI.

Quality Patient Services

We share a vision with our physician and health system partners. Our goal is to provide the quality of healthcare services we would insist upon for our own families. Since our founding in 1998, this goal has helped us grow exponentially. Today, our strategic joint venture with Tenet establishes USPI as one of the nation's leading providers of ambulatory solutions.

Operating Excellence

Our size and experience in developing and operating ambulatory facilities and strategic vision allow our facilities to achieve both high patient satisfaction and solid financial results. Moreover, because we engage physicians in the governance and growth of the facility, we also achieve excellent clinical outcomes.

Company Size:

10,000 employees or more

Industry:

Healthcare Services

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1998

Website:

http://www.uspi.com/