Customer Service/Sales

Position Overview

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They learn about products using the available tools and share information to help sell an entire project. Associates are trained to greet, qualify, recommend, and close with every customer in their department, as well as handle basics in adjacent departments. They maintain the in-stock condition of assigned areas, ensuring they are clean, shop-able, and safe. Each associate is responsible for providing a safe working and shopping environment by following all safety policies & standards, completing required safety training, addressing hazards promptly or reporting them to the Manager on Duty, and working in a manner that protects themselves, co-workers, vendors, and customers.

Key Responsibilities

• Actively seek out customers to assess their needs and offer assistance.
• Learn about products using the provided tools and effectively communicate their benefits.
• Maintain in-stock conditions and ensure that the department remains clean, shop-able, and safe.
• Follow all safety policies & standards and complete specified safety training.
• Collaborate with the Department Supervisor and team members across various departments.