Call Center Representative - Spanish (9-5 PM)
Job Description
Position Overview
LaSante Health Center is seeking a Call Center Representative to join our team. The ideal candidate will possess exceptional customer service skills and play a crucial role in maintaining positive relationships with our patients, ensuring their needs are met.
LaSante Health Center in the Prospect Lefferts Gardens area of Brooklyn, Flatbush and East Flatbush, Crown Heights, Park Slope, Little Haiti, and Little Caribbean, is a multispecialty health care practice providing family medicine, adult care, and pediatric treatment to the community. The New York City practice consists of experienced, board-certified physicians offering a range of services including primary and preventive care, dentistry, podiatry, optometry, women’s health, and behavioral health programs.
Key Responsibilities
- Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.
- Provide assistance and information to enhance patient experience.
- Serve as a liaison between patients and the Health Center, directing calls to appropriate departments as needed.
- Assist with additional tasks and projects as directed by supervisor.
Required Qualifications
- Verbal communication skills
- Customer service experience
- Active listening skills
- Computer literate