Spanish Licensed Health Insurance Agent

Position Overview

**Remote Work-at-Home | Full-Time**
MCI is one of the fastest-growing tech-enabled business services companies in the USA, serving industries like healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. We deliver exceptional Customer Experience (CX), Business Process Outsourcing (BPO) and cloud technology solutions. At MCI, we foster an environment for continuous learning and career growth. We are seeking a Spanish-speaking Licensed Health Insurance Agent to provide exceptional service, assist clients with health insurance inquiries, and guide customers through the process of selecting and enrolling in health plans. Applicants must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

• Provide information to customers about various healthcare options and insurance policies.
• Help customers select the appropriate insurance policy that fits their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure all advice and activities comply with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Stay updated on changes in insurance regulations, healthcare policies, and market trends.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve customer concerns related to their insurance policies.
• Collaborate with team members and departments to ensure cohesive customer service and policy management.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

Required Qualifications

• High school diploma or GED
• Must hold a valid Healthcare Insurance License
• Wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload (no wireless allowed)
• Two 21" monitors and a hard-wired broadband Internet connection (DSL, Cable, or Fiber Optic)
• Must be authorized to work in the country where the job is based
• Willingness to submit to a LEVEL II background/security investigation with fingerprint and drug screening

Preferred Qualifications

• Previous call center experience
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Excellent oral and written communication skills
• Strong organizational abilities and interpersonal skills
• Flexible schedule along with strong analytical and problem-solving skills
• Ability to function efficiently in a fast-paced environment and remain dependable

Benefits & Perks

• Paid Time Off and paid holidays
• Incentives & Rewards including cash bonuses and prizes
• Health Benefits: Comprehensive medical, dental, and vision coverage (eligibility after 60 days for full-time employees or 30 days for MEC plans)
• Retirement Savings programs
• Disability Insurance and Life Insurance options
• Supplemental Insurance for accidents and critical illness
• Career Growth opportunities with a focus on internal promotions
• Paid Training to learn new skills
• Fun, Engaging Work Environment with a team-oriented culture
• Casual Dress Code

At MCI, we value your contributions and design our **Compensation & Benefits** packages to grow with you. This job operates in a professional office environment where you will be primarily sedentary, using a computer and telephone headset for long periods. Occasional physical tasks may be required. In accordance with the Americans with Disabilities Act (ADA), we provide reasonable accommodations when requested.

MCI is committed to diversity and equal opportunity. We maintain a work environment free from discrimination and harassment. All employment decisions are based solely on merit and qualifications.

This job description is intended to provide a general overview of the role and is not an exhaustive list of responsibilities. MCI reserves the right to revise the description and to require employees to perform other related duties as needed.