Mental Health Administrative Virtual Assistant - In Office and/or Remote

Position Overview

Virtual Assistants provide client care, billing, and credentialing support to Courser Lapo Therapeutic Wellness and various mental health practices. Modern Practice Support is hiring client care coordinators, billing specialists, and credentialing specialists. This role is ideal for an individual with a warm and friendly personality, strong attention to detail, excellent organizational skills, and the ability to see the "big picture" to drive growth.

Key Responsibilities

• Take all incoming referrals for new clients and schedule appointments within 24 hours.
• Follow up with referral sources regarding appointment statuses.
• Accurately enter new client information into electronic health records systems.
• Verify active insurance and related information using available systems.
• Match clients to clinicians based on specialization and expertise.
• Communicate with clients after their first appointment to ensure satisfaction.
• Submit claims to primary and secondary insurance providers.
• Reconcile client and insurance payments.
• Collaborate with community partners to nurture professional relationships.
• Utilize referral sources and inform referral coordinators when clinicians are accepting new clients.
• Complete credentialing applications and follow up until contracts are signed.
• Perform various administrative tasks as assigned by practice owners or managers.

Required Qualifications

• Warm and inviting personality with excellent telephone communication skills.
• Detail-oriented and organized, especially in following up with hard-to-reach clients.
• Goal-driven with the persistence to meet targets and overcome challenges.
• Strong deductive reasoning skills with the ability to interpret charts and graphs for effective client-to-clinician matching.
• Exceptional community outreach and relationship-building skills.
• Must reside in Kansas.

Benefits & Perks

• Compensation: $15 - $18 per hour
• Benefits: Health insurance, PTO, Paid Holidays, and a great team culture
• Only applicants who email a 30-60 second video sharing why they are interested in this position to apply@modernpracticesupport.com will be considered.