Call Center Project Manager
Red Oak Technologiesabout 2 months ago
Sunnyvale, CA, United States
Hybrid
Full-time
Junior Level (1-3 years)
Job Description
Job Description
Sunnyvale, CA (HYBRID)
PROJECT MANAGER
Highly organized and results-driven Contact Center / Call Center Project Manager to lead and deliver initiatives that enhance customer support operations and experience. This role is responsible for managing end-to-end projects across contact center platforms, tools, and processes, ensuring seamless execution and alignment with business goals.
Key Responsibilities
Required Skills
Data Analysis
Customer Support Operations
Stakeholder Communication
Project Management
Process Improvement
Agile Methodologies
Contact Center Platforms
Team Leadership