Collector I (Hybrid Work)

Position Overview

BC Forward is seeking a Collector I (Hybrid Work) for their Phoenix, AZ location. In this role, you will manage the collection of delinquent auto loan payments, working directly with customers to resolve outstanding balances in a professional and compliant manner. The position is a Direct Hire (Full Time) opportunity with a Contract extension, and operates under a hybrid work model (minimum 2–3 days in-office).Compensationis offered at $19.00/hr on W2, which is flexible based on experience. Previous debit/credit collections experience is required.

Key Responsibilities

• Contact customers with delinquent accounts to solicit payment and resolve outstanding balances.
• Document all collection activities in accordance with company standards and compliance requirements.
• Prepare and submit statements or recommendations to the credit department for unresolved accounts.
• Maintain accurate and up-to-date records of all collection efforts.
• Adhere to company policies and regulatory requirements, including the Fair Debt Collection Practices Act and relevant laws.

Required Qualifications

• Strong analytical and organizational skills with keen attention to detail.
• Intermediate proficiency in Microsoft Office (Excel, Access, Word, PowerPoint).
• Excellent oral and written communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Solid mathematical skills for performing basic arithmetic operations.
• Knowledge of debt collection laws and compliance requirements.

Benefits & Perks

• Compensation:$19.00/hr on W2 (Flexible based on Experience)
• Hybrid work model with a minimum of 2–3 days per week in-office.
• Comprehensive 5-week hybrid training program with final assessments requiring an 80% pass rate.
• Structured work schedule post-training that supports work-life balance.