User Support & Training Specialist

E-logic is hiring a User Support & Training Specialist

to deliver comprehensive tier-1 and tier-2 technical help desk support, build user enablement programs, and author technical documentation for Secure HIV-TRACE program from Centers for Disease Control and Prevention (CDC).. You will act as the primary point of contact for end-user inquiries, troubleshooting software issues, and creating accessible instructional materials, including user manuals, admin guides, and video tutorials.

Key Responsibilities

• Provide tier-1 and tier-2 technical help desk support to public health users, troubleshooting application issues promptly.
• Author comprehensive user manuals, administrator guides, FAQs, and technical documentation.
• Develop and conduct virtual training sessions, webinars, and onboarding materials for system users.
• Ensure all user documentation, web content, and training materials strictly adhere to Section 508 accessibility compliance.

Qualifications

• Proven experience providing user support and help desk assistance for enterprise software applications.
• Strong technical writing skills with experience creating user manuals and instructional guides.
• Mandatory expertise and familiarity with Section 508 compliance and web accessibility standards.
• Excellent interpersonal communication skills and presentation abilities.

Important Notice

This role is part of a proposal for Centers for Disease Control and Prevention (CDC). Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.