Cybersecurity Technician I - Full-time

Position Overview

The Cybersecurity Technician, specializing in SIEM operations, plays a critical role in proactive alert investigation and incident response assistance. Operating primarily within the SIEM platform, this role demands a keen analytical mind and a strong understanding of security principles. Level: Entry. Job Location: Remote or Phoenix, AZ. Position Type: Full Time. Compensation: $17.00 - $25.00 Hourly. Shift: Overnight.

Key Responsibilities

• Put on your detective hat and investigate potential security threats.
• Escalate issues to higher-level support when necessary.
• Assess and understand customer cybersecurity support needs effectively.
• Implement cybersecurity principles rigorously to safeguard customer information.
• Ensure compliance with all Trapp and ArmorPoint policies and procedures.
• Review alerts and collect data for incident response and further investigation.
• Assist in facilitating forensic analysis as needed.
• Research emerging threats and vulnerabilities to improve incident identification.
• Stay informed on the latest cybersecurity trends and challenges.
• Optimize response times and close alerts efficiently to meet performance metrics.
• Participate in internal meetings and mandatory training sessions for continued professional development.
• Maintain a professional demeanor and uphold the integrity of the organization and its policies.
• Perform other duties as assigned.

Required Qualifications

• Education: High School Diploma or GED equivalent.
• Experience: Minimum of two years in a cybersecurity or IT role.
• Technical Skills: Typing speed of at least 30 words per minute; Security+ certification is highly preferred.
• Soft Skills: Exceptional listening, clear communication, strong documentation and troubleshooting abilities.

Preferred Qualifications

• Bachelor’s degree in computer science or a related field.
• Additional Certifications: CySA+, A+, and Net+ are a plus.
• Experience in an organization with a strong focus on security practices.