Entry Helpdesk Support Assistant
Florida Professional Group10 months ago
Tallahassee, Florida, United States
On-site
Full-time
Beginner Level (< 1 year)
Job Description
Position Overview
Are you interested in an IT career? If you are looking for an IT position in Tallahassee, there is now an Entry-Level Computer Support Assistant position available. Computer Support Assistants work at the Help Desk and are an integral part of the overall IT team. In this role, you will provide technical assistance and support related to computer systems, hardware, and software, including answering users' questions, training users on basic system and computer functions, addressing system and user issues, and resolving issues in a timely and professional manner. If you are a team player, come see if you are a good fit for our team!
Key Responsibilities
- Provide technical assistance and support for computer systems, hardware, and software.
- Answer users' questions and resolve issues in a timely and professional manner.
- Train users on basic system and computer functions.
- Address and troubleshoot system and user issues as part of the Help Desk team.
Required Skills
Technical Assistance
Hardware Support
Software Support
Communication
Troubleshooting
Customer Service