Vice President, US Client Operations (Structured Finance)

Position Overview

At BNY, our culture empowers both the company and its people, fueling growth and success. As a leading global financial services firm influencing nearly 20% of the world’s investible assets, we leverage cutting-edge AI and breakthrough technologies to drive transformative solutions. In the role of Vice President, US Client Operations (Structured Finance), based in Pittsburgh, PA, you will join our Structured Finance team to enhance client satisfaction, operational efficiency, and drive strategic initiatives that shape the future of finance.

Key Responsibilities

• Lead client service initiatives by leveraging in-depth industry knowledge and operational expertise to enhance client satisfaction and loyalty.
• Develop and maintain strong client relationships through regular communication and prompt resolution of inquiries and issues.
• Collaborate with cross-functional teams to ensure seamless delivery of client services and to identify process improvement opportunities.
• Drive strategic projects aligned with the organization’s pillars and principles to ensure efficient and effective operations.
• Develop and implement client service strategies using industry best practices.
• Continuously evaluate and improve service delivery processes to enhance client satisfaction and operational efficiency.
• Ensure compliance with regulatory requirements and company policies by maintaining up-to-date industry standards.
• Collaborate with teams to address client needs and resolve complex issues with strong problem-solving skills.

Required Qualifications

• Bachelor’s degree in Business, Finance, or a related field.
• Typically 7-12 years of relevant experience.
• Strong analytical and problem-solving skills with the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills for building robust client and internal relationships.

Benefits & Perks

• Compensation: Highly competitive compensation structure based on our pay-for-performance philosophy.
• Benefits: Comprehensive benefits and wellbeing programs to support your overall health and financial goals.
• Access to flexible global resources and tools designed for your life’s journey.
• Generous paid leaves, including paid volunteer time, to support you and your family during important moments.