Customer Service and Sales Associate

SKYFY TECHNICA

is a Technology Service Platform Company. We Build, Support, and Protect Business Information Systems. Our service platforms focus heavily on Endpoint Protection and End-User Access Security. We believe every business deserves top IT and Security products, and our approach to doing business has allowed us to rapidly expand our reach and market coverage across a number of verticals, including SMB, Hospitality, and Healthcare.

Core Responsibilities:

You'll be responsible for engaging with clients, focusing on understanding their needs and identifying, communicating, and actioning service alignment with their expectations. You'll be responsible for customer experience.

Requirements:

This position requires a highly driven, self-motivated individual committed to customer service and professionalism. Understanding of technology and business needs is important.

How You'll Contribute:

• Meet directly with new and existing accounts to determine technology gaps and identify development opportunities.
• Present technology solutions, our software products, and other services to clients.
• Maintain positive and friendly attitude, professional appearance and demeanor.
• Maintain company standards for customer service satisfaction.
• Document and facilitate real-time communications with customers and internal teams.

Attributes for Success:

• Motivation to contribute.
• Attention to detail.
• Committed to hard work.

Other skillset:

• Strong communicator, with excellent verbal and written skills including ability to properly use grammar in order to persuade and convey a point.
• Must have desire to outperform and overachieve.
• Passionate, career-oriented, and driven.
• Well-developed level of professionalism.
• Excellent problem-solving and customer service skills.

Required Qualifications:

• 1-2 years previous experience: in a challenging account management/sales role with a proven track record of success. (Required)
• Computer / technology sales: Desired but not required.
• Hospitality/Healthcare/SMB account management/development background.
• Reliable transportation: valid Driver's License and proof of insurance (Required).
• High school or equivalent: (Required).
• Proficiency: with using a PC and with Microsoft based programs.
• Ability: to quickly learn, adapt, and follow new technology processes and systems.

Job Types:

Full-time, Part-time

Pay:

$40,000.00 - $65,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Performance bonus
• Semiannual bonus
• Yearly bonus

Education:

High school or equivalent: (Required)

Experience:

• Technology sales: 1 year (Preferred)
• Hospitality: 1 year (Preferred)
• Account management: 1 year (Required)

License/Certification:

Driver's License: (Required)

Ability to Relocate:

Atlanta, GA: Relocate before starting work (Required)

Work Location:

In person