Customer Support Specialist I - One-Call Resolution
Service Experts LLC3 months ago
Duluth, GA, United States
On-site
Full-time
Junior Level (1-3 years)
Job Description
Service Experts Heating & Air Conditioning
is seeking a Customer Service Representative I in Duluth, GA. The role involves handling customer service requests, booking appointments, answering questions, addressing complaints, and handling billing inquiries with a courteous, professional approach to achieve one-call resolution.
Key Duties
- answering calls
- routing to appropriate teams
- maintaining customer records
- updating status in scheduling tools
Required Skills
Communication
Billing Inquiry Handling
Complaint Resolution
Appointment Booking
Team Collaboration
Problem-Solving
Scheduling Tools
Customer Service