Customer Support Specialist I - One-Call Resolution

Service Experts LLC3 months ago
Duluth, GA, United States
On-site
Full-time
Junior Level (1-3 years)

Job Description

Service Experts Heating & Air Conditioning

is seeking a Customer Service Representative I in Duluth, GA. The role involves handling customer service requests, booking appointments, answering questions, addressing complaints, and handling billing inquiries with a courteous, professional approach to achieve one-call resolution.

Key Duties

  • answering calls
  • routing to appropriate teams
  • maintaining customer records
  • updating status in scheduling tools

Required Skills

Communication
Billing Inquiry Handling
Complaint Resolution
Appointment Booking
Team Collaboration
Problem-Solving
Scheduling Tools
Customer Service