IT Technician

Position Overview

As an IT Technician, you will be part of a team of IT professionals providing in-house technical PC hardware and software support for Reynolds and Reynolds associates. You will respond to user calls and tickets to support, troubleshoot, repair, and maintain end user systems, as well as manage network devices, VoIP, Active Directory, email administration, and support a variety of applications. Opportunities also exist to work on special projects where you will research new technology and solve complex problems. We are looking for IT associates who are responsible, dependable, and committed to building a long-term career in the Information Technology field.

Key Responsibilities:

• Provide in-house technical support for PC hardware and software, ensuring efficient troubleshooting, repair, and maintenance of end user systems.
• Respond to user calls and tickets promptly to address technical issues.
• Manage network devices, VoIP systems, Active Directory accounts, and email administration.
• Participate in special projects by researching new technology and solving complex IT problems.
• Engage in hands-on training focused on Desktop and Server Operating Systems, Network Administration, and PC, Printer, & Telephony support.

Required Qualifications:

• Education: 2-year IT degree or equivalent experience; A+ Certification is a plus
• Professional demeanor with a strong work ethic
• Ability to work in a fast-paced environment with strong prioritization skills
• Excellent technical skills in hardware and software troubleshooting
• Exceptional customer service abilities in both verbal and written communication
• Flexible work schedule with availability to work evenings or weekends and travel as needed
• Ability to identify colors necessary to terminate and inspect Cat 6 cables
• Capability to remain seated at a desk or be on your feet and walk for the entire duration of a shift
• Valid driver’s license
• Ability to lift 50+ lbs, with occasional kneeling, crouching, crawling, and climbing

Benefits & Perks

• Benefits: Medical, dental, vision, and life insurance
• Company contributions to HSA and a 6% match on 401(k)
• Paid time off and a supportive work/life balance
• Access to onsite amenities including a dining facility with complimentary breakfast and lunch, a fitness center, and an onsite medical center
• Opportunities to participate in sports, social leagues, and volunteering initiatives