Medical Records Retrieval Specialist

Position Overview

Become a part of our caring community and help us put health first. The Medical Records Retrieval Specialist/ Risk Adjustment Representative 2 travels to provider offices within the region to retrieve medical records and upload them into a secure system. This role is based in the Virginia - Washington County, Abingdon and Bristol area.

Compensation: $40,000 - $52,300 per year

Key Responsibilities

• Retrieve properly supported documentation from provider offices
• Follow state and federal regulations as well as internal policies and guidelines while retrieving medical records
• Travel up to 50% of the time, including local drives and overnight trips (up to a week at a time)
• Use a laptop computer, portable scanner, and encrypted flash drive to retrieve and upload medical records into a database
• Communicate with physician offices by phone and email in a timely, efficient manner to meet deadlines
• Maintain a professional demeanor in a customer facing role

Required Qualifications

• Reside in the Virginia - Washington County, Abingdon and Bristol area
• Willingness to travel up to 50% to provider offices
• 1 or more years of Medical Record and/or health information experience
• Proficiency in Microsoft Office applications, including Word and Excel
• Ability to lift up to 50 lbs
• Demonstrated ability (1 or more years) in using computers and Windows PC applications with strong keyboard and navigation skills
• Valid state driver's license and proof of personal vehicle liability insurance (minimum 100/300/100 limits) with a Motor Vehicle Report as part of the background check process
• Monday-Friday hours between 7am and 5pm

Preferred Qualifications

• Experience with an EMR (Electronic Medical Records) system
• Previous experience in medical record retrieval
• 1 or more years in a provider office and/or medical office setting
• Familiarity with Microsoft Outlook and Teams

Benefits & Perks

• Competitive benefits supporting whole-person well-being
• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability, life insurance, and many other opportunities