Onsite Desktop Engineer (Onsite + Remote)

Position Overview

We are an MSP based in NYC and London with clients all over the USA, currently looking for a Desktop and Remote Support Engineer to support our growing business. This split role involves spending 3-4 days a week onsite in Manhattan (and occasionally in surrounding areas) assisting customers directly, and the remainder remotely handling helpdesk and IT support issues – including Office 365, Servers/Active Directory, and other aspects of our technology stack. You will also have the opportunity to learn about networking, cyber security practices, servers, and cloud services.

Key Responsibilities

• Provide technical assistance with computer hardware, software, networking, and other IT equipment.
• Resolve issues for clients via phone, in person, or electronically.
• Recommend hardware and software improvements.
• Track customer issues and resolutions.
• Self-manage time, responsibilities, and workload.
• Keep accurate tickets and notes up to date in our ticketing system.
• Exercise autonomy to ensure that tasks are successfully completed.

Required Qualifications

• Previous experience in IT, customer service, or related fields.
• Ability to build rapport with clients.
• Strong troubleshooting and critical thinking skills.
• Positive and professional demeanor with a problem-solving mentality.
• Understanding of basic networking, including TCP/IP, VLAN, firewalls, and switches.
• Must be able to pass a background check for roles within finance, schools, and other institutions.

Benefits & Perks

• Training & Support: Enjoy comprehensive training and ongoing support.
• Inclusive Workplace: Thrive in a friendly and supportive environment.
• Opportunities to gain hands-on experience in networking, cybersecurity practices, servers, and cloud services.
• Flexible work arrangements with a balance of onsite and remote work.