Call Center Supervisor

Position Overview

Welcome to Serenity Healthcare, where we are redefining what mental wellness looks and feels like. In the role of Call Center Supervisor in Sandy Springs, GA, you’ll guide a team dedicated to creating a smooth, supportive experience for every caller. Whether you’re stepping into a leadership position for the first time or already have experience, you’ll be empowered to achieve key metrics and help others achieve their best.

Key Responsibilities

• Lead a team that brings calm, concierge-level care
• Coach with heart—providing accountability, feedback, and support for growth
• Handle tough calls with grace and a focus on effective solutions
• Utilize data and performance metrics to enhance service levels
• Maintain high standards to ensure a world-class patient experience

Required Qualifications

• Minimum 1 year experience as a customer service supervisor
• Background in a call center environment is ideal
• Passion for helping patients and developing teammates
• Strong attention to detail with a proven track record of achieving performance metrics
• Clear, confident communication skills
• Ability to remain calm under pressure and make smart decisions
• Adaptable and driven by results

Benefits & Perks

• Competitive pay based on experience
• Luxe-level benefits: 90% coverage for medical, dental & vision
• 401(k) – because your future deserves self-care too
• 10 PTO days (15 days after the first year) plus 10 paid holidays
• Referral bonuses when you refer great people
• Opportunities for significant career progression in a fast-growing company