Medical Support Assistant - SCC Tulsa Utica Park Clinic- Medicine Oncology

Position Overview

The Medical Support Assistant works alongside Physicians and Advanced Practice Providers to provide direct patient care according to state and federal guidelines. This role is essential in the ambulatory setting by performing both clinical and administrative duties, while ensuring patients feel at ease and understand provider instructions.

Key Responsibilities

• Provides direct patient care including taking vitals, patient history, referrals, and screening patient phone messages under supervision.
• Adheres to National Patient Safety Goals as appropriate based on the level of patient contact.
• Contributes to the assessment and re-assessment of patients, monitoring and documenting patient status.
• Manages a large call volume while maintaining excellent telephone etiquette and organizes workflow to meet patient needs in a timely manner.
• Assists with retrieval and transport of instruments and supplies and supports procedures by maintaining sterile fields and labeling specimens when necessary.
• Responsible for cleaning, sterilization, and/or high-level disinfection of scopes, probes, instruments, and equipment per manufacturer instructions.
• Stocks exam rooms, takes inventory, and orders supplies while making scheduling arrangements with healthcare professionals and facilities.
• May be exposed to hazardous risks including infections, communicable diseases, blood and body fluids, electrical hazards, and chemicals; must follow standard precautions.
• Gathers and documents comprehensive patient information including lab values, pain levels, educational needs, nutritional status, and potential complications.
• Performs other duties as assigned.

Required Qualifications

• Education: High School Diploma or GED required.
• Experience: 0-3 years in Patient Care as a Medical Assistant or similar role is preferred.
• License/Certification: Basic Life Support (American Heart Association) certification is required upon hire.

Knowledge, Skills & Abilities

• Knowledge of basic medical terminology.
• Ability to interact professionally with healthcare practitioners and patients.
• Excellent communication skills and ability to effectively convey information.
• Adept at observing and obtaining relevant patient information from multiple sources.
• Proven ability to work as a member of a team.
• Detail-oriented with strong organizational skills.
• Ability to maintain composure in challenging situations and show empathy towards patients.

Benefits & Perks

• Comprehensive benefits package
• PTO
• 401(k)
• Medical and Dental Plans
• And many more. OU Health is an equal opportunity employer.