ServiceNow Product Manager

Position Overview

A ServiceNow Product Manager is a senior individual contributor responsible for ensuring a product's value and viability within a product line. This role involves leading empowered, cross-functional product teams to solve moderate complexity customer problems that align with high value business needs. The Product Manager is accountable for the product's success—from vision to execution—and collaborates closely with various functions and stakeholders to deliver valuable, viable, usable, and feasible solutions. Recruiting for this role ends on 11/20/2025.

Key Responsibilities

• Product Accountability
• Responsible and accountable for the product's value and viability, including profit and loss
• Formulate and achieve Key Performance Indicators (KPIs) for identified problems to solve
• Drive strategy-aligned solutions to achieve product profit and loss objectives
• Measure KPIs and analyze outcomes to inform future strategies
• Vision and Strategy – Co-create, own, and evangelize the product vision, strategy, and roadmap
• Align product objectives with the product line and business goals
• Co-create in collaboration with business stakeholders, engineering, experience, and delivery
• Market and User Engagement – Conduct user research, competitive analysis, and engage with users and stakeholders
• Apply analytical skills to derive actionable insights and adopt innovative approaches
• Collaboration and Teamwork – Work side-by-side with cross-functional teams to achieve KPI outcomes
• Build empowered teams and product communities with collective ownership
• Continuous Improvement – Remove obstacles, promote rapid learning, drive innovation, and share best practices

Required Qualifications

• Education: Bachelor's degree in Business, Marketing, Engineering, or a related field
• 8+ years of proven experience in lean product management or related roles
• 3+ years of proven experience in ServiceNow with a focus on modules such as Application Portfolio Management (APM), Customer Service Management (CSM), IT Service Management (ITSM), HR Service Delivery (HRSD), and the overall NOW Platform
• 3+ years of enterprise scale experience across multiple business areas
• Limited immigration sponsorship may be available
• Ability to travel 0-20% based on client and industry demands

Preferred Qualifications

• Preferred Education: An MBA or related advanced degree is preferred
• Preferred Experience:
  • Demonstrated experience in modern product craft delivering the right thing, in the right way, at the right time
  • Proven accountability for value, viability, and P&L objectives for a product and an empowered product team
• ServiceNow Certified System Administrator (CSA) is preferred
• Preferred Skills:
  • Communication: Clear and effective communication with team members, stakeholders, and customers
  • Leadership: Ability to lead and inspire cross-functional teams and influence across organizational levels
  • Customer-Centricity: Deep understanding of customer needs, driving teams to deliver solutions customers love
  • Strategic Thinking: Ability to develop and execute a strategic vision aligned with business objectives
  • Exceptional analytical and problem-solving skills; detail-oriented, organized, and visionary
• Preferred Personal Traits:
  • Strong leadership capabilities and a customer-centric mindset
  • Ability to work independently as well as collaboratively in a cross-functional team
  • Humble, curious, and learning-forward mindset
  • Experience with lean solutions and rapid, inexpensive experimentation
  • High levels of continuous customer and user engagement

Benefits & Perks

• Compensation Range: $102,500 - $210,600. Note that compensation decisions are based on skill set, experience, training, certifications, and other business factors.
• Annual Incentive: You may be eligible to participate in a discretionary annual incentive program based on individual and organizational performance.
• Additional Information: For applicants requiring accommodation, please visit this link.