Computer Support Specialist

Position Overview

We are seeking a motivated Computer Support Specialist who will provide first line technical support through phone, email, ticketing systems, and in-person assistance to resolve computer hardware and software issues. This role involves setting up equipment, performing installations and repairs, maintaining images for system deployment, managing inventory and procurement, and collaborating with the IT team to ensure adherence to security and audit requirements.

Key Responsibilities

• Answer user inquiries via phone, email, tickets, or in person regarding computer software or hardware operations to resolve problems in accordance with agreed upon SLAs.
• Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
• Install and perform minor repairs to hardware, software, or peripheral equipment following design or installation specifications.
• Maintain computer images for deployment of new systems and upgrades, including appropriate documentation.
• Assist in creating Standard Operating Procedures for processes related to laptop builds, user creation, and system installations.
• Work closely with the IT team to ensure all systems comply with security and audit requirements.
• Refer major hardware or software problems and defective products to vendors or technicians for service.
• Develop training materials and conduct user training on the proper use of hardware and software.
• Record all incidents and requests into the Helpdesk system ensuring accurate details and categorizations for audit and review.
• Maintain an inventory of all hardware and software systems.
• Procure IT equipment as needed to support system requirements.
• Communicate effectively with internal associates across trading, research, management, development, and operations.
• Perform other duties and responsibilities as assigned.

Required Qualifications

• Experience Required: 2+ Years Experience with 1st line technical support and managing user requests.
• Qualifications: Experience managing new user setup from procurement through onboarding and training.
• Qualifications: High level of analytical thinking to solve problems.
• Qualifications: High level of communication to all levels of business.
• Location: Jupiter office; Schedule: Standard 40 hour work week.