Bilingual Program Outreach/Marketing Assistant

Job Overview

We are seeking a dynamic and dedicated Bilingual Program Outreach/Marketing Assistant to support the development and execution of strategic outreach initiatives. The ideal candidate will possess strong bilingual communication skills, fluency in both English and another language, and a passion for community engagement and digital marketing. This paid position offers an exciting opportunity to contribute to impactful programs through innovative marketing strategies, social media engagement, and targeted outreach efforts. The role requires a proactive individual with a keen eye for detail, excellent research abilities, and familiarity with various marketing tools and platforms.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Establish community liaison ties with human service providers within the Betances service area (Lower East Side/Bushwick).
• Provide service registration assistance to patients enrolled through targeted outreach effort.
• Provide translation assistance for Chinese monolingual patients.
• Create and implement outreach initiatives with the aim of informing prospective patients about the full array of services available at Betances Health Center.
• Provide telephone and on-site liaison assistance to patients in need of assistance obtaining access to service.
• Obtain leads in identifying persons that may have a need for services and face access barriers due to language or physical limitations.
• Engage in troubleshooting activity to help resolve patient complaints from newly enrolled patients registered through outreach initiatives.
• Create, promote, and distribute targeted patient services information to special population groups within the service area.
• Provide translation of English language public information materials into Chinese language materials promoting patient care at Betances Health Center.
• Provide media relations services, including writing copy in the area of Betances Health Center public relations, special events, provider profiles, and service promotion.
• Organize and carry out service promotion activities aimed at special population groups in the Asian neighborhoods of Betances’ service area.
• Routinely prepare outcome reports; and perform such other duties that may be assigned by the Marketing Director.
• Other tasks as assigned.

KNOWLEDGE, EDUCATION, SKILLS AND ABILITIES REQUIRED:

• BA degree or AA degree and 1 year outreach experience in a human services setting, or HS graduate with 5-10 years’ experience in sales/human service outreach.
• Bilingual Chinese/Mandarin preferred.
• Demonstrates good people skills in the areas of: interpersonal communications, cultural, age sensitivity and must be able to engage people from various ethnic and age groups.
• Experience in a customer service environment having person-to-person contact and performing clerical and phone communications.
• Basic computer literacy, with demonstrated skill in use of MS Word and Excel software. Experience with an Electronic Medical Record (EMR) system is a plus.
• Must be a team player. Ability to work independently and in a team environment.
• Displays self-initiative.

Pay:

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location:

Work Location: In person