Entry Level Customer Support Representative

Position Overview

Ace Concepts is seeking a goal-oriented, determined, and self-starting individual to join our rapidly expanding Customer Service and Sales Team in the Long Island area as an Entry Level Customer Support Representative. The selected candidate will be trained across multiple departments, receiving weekly training and development in essential sales, administrative procedures, and leadership development focused on the customer service and sales cycle. With a student mentality and ambition to grow within the company, you will help deliver a top-notch customer experience and drive the organization’s overall growth.

Key Responsibilities

• Qualify, educate, and complete the sales process directly with customers based on their individualized needs.
• Manage the entire sales cycle from the introduction of a customer account to closing the sale.
• Respond to complaints, resolve issues, and answer questions regarding products/services during all sales stages.
• Utilize negotiation skills when recommending new sales opportunities.
• Present additional discounts, promotions, and cross-selling opportunities throughout the sale.
• Facilitate the growth of customer accounts by hitting key performance indicators on a daily and weekly basis.

Required Qualifications

• 2-3 years of experience in a customer-facing role (e.g., retail sales, restaurant industry, customer service) is required.
• Self-confident, professional, and maintaining an upbeat demeanor.
• Driven and goal-oriented, whether working independently or as part of a collaborative team.
• Excellent communication skills.
• Discipline and professionalism in adhering to company procedures for sales, customer service, and compliance regulations.

Preferred Qualifications

• BA/BS in Management, Communications, Sales, or Entrepreneurship is preferred.