Customer Support Associate, Bilingual - Greek (Starlink)

Position Overview

SpaceX was founded on the belief that a future where humanity explores the stars is fundamentally more exciting than one where we do not. As part of our revolutionary Starlink team, CUSTOMER SUPPORT ASSOCIATE, BILINGUAL - GREEK (STARLINK) will be the face of Starlink to our customers, ensuring they have an exceptional overall experience.

Key Responsibilities

• Triage and resolve customer issues across multiple channels (digital, voice, etc.) and be a relentless internal advocate for the customer.
• Provide technical support to customers using hardware, software, and network expertise.
• Surface product, process, and training issues by pairing quantitative and qualitative methods, acting as the voice of the customer.
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues.
• Create and maintain an internal knowledge base and help center collateral.

Required Qualifications

• High school diploma or equivalency certificate.
• 1+ years of experience in a front-line customer support role.
• Fluent in English and Greek.

Preferred Qualifications

• Excellent problem-solving and sleuthing skills – you go beyond the obvious to satisfy the customer.
• Strong written and verbal communication skills, with the ability to distill complex concepts into simple explanations.
• High empathy, active listening, and resiliency to internalize and resolve customer concerns positively.
• Exceptional attention to detail and time management skills.
• Willingness and ability to flex weekend and night shift hours as needed to support growth.
• Experience in training, learning and development, analytics, service design, vendor management, or content management.
• Background in a start-up, consulting, or other high-growth, fast-paced environment.
• Technical aptitude with experience in networking, hardware troubleshooting, or software development.

Additional Requirements

• Must be available to work scheduled shifts, including holidays, and overtime/weekend hours as needed.
• This is not a remote position and will require relocation if not already local to the Redmond, WA area.
• After one week of classroom training (Monday to Friday, 9AM–5:30PM), availability to work 10-hour days on designated shifts (Shift Alpha: Monday–Thursday, 12:00 AM–10:30 AM PST) is required.

ITAR Requirements

To conform to U.S. Government export regulations, the applicant must be a U.S. citizen, U.S. lawful permanent resident (green card holder), Refugee, or Asylee, or be eligible to obtain the required authorizations from the U.S. Department of State.

COMPENSATION AND BENEFITS

• Pay Range: Level 1: $24.00/hour, Level 2: $26.50/hour, Level 3: $29.00/hour. Actual level and base salary will be determined case-by-case based on job-related knowledge, education, and experience.
• Total Rewards Package: In addition to base salary, eligible employees may receive long-term incentives (company stock, stock options, or cash awards), discretionary bonuses, and the option to purchase additional stock at a discount through an Employee Stock Purchase Plan.
• Health Coverage: Comprehensive medical, vision, and dental coverage, plus access to a 401(k) retirement plan, short and long-term disability, life insurance, and paid parental leave.
• PTO: Approximately 3 weeks of paid vacation, 10 or more paid holidays per year, and paid sick time as required by Washington State law.
• Other Perks: Company shuttles available from select Seattle locations to the SpaceX Redmond office and various additional discounts and benefits.