Production Service Engineer 3 - Sr. Citrix Engineer

Position Overview

The Production Services Engineer 3 (Senior Citrix Engineer) is a senior-level role responsible for architecting, implementing, administering, and supporting Tampa General Hospital's hybrid Citrix Virtual Apps environment across Citrix Cloud (in Azure) and on-premises deployments. This role involves the design and lifecycle management of Citrix components including Citrix Provisioning Services (PVS) for non-persistent VDAs, StoreFront (multi-server, load-balanced), Cloud Connectors, Delivery Controllers, Director, and License Server. The ideal candidate will demonstrate deep expertise in performance optimization, image management, access/authentication (including FAS for SSO), and high availability/DR, while collaborating with infrastructure, cybersecurity, application, and clinical teams.

This is a hands-on engineering position that encompasses Tier 3 escalation support, standardization and automation using PowerShell, capacity planning, and continuous improvement of the Citrix platform. The successful candidate will play a critical role in maintaining a secure, reliable, and high-performing end-user experience for Tampa General Hospital’s patients and staff.

Key Responsibilities

• Architect, deploy, and manage a hybrid Citrix Virtual Apps and Desktops (CVAD) environment spanning Citrix Cloud (Azure) and on-premises, including components such as Cloud Connectors, Delivery Controllers, Studio/Director, License Server, and their supporting SQL and AD dependencies.
• Manage PVS image lifecycle: build, optimize, and version golden images; schedule maintenance cycles; and handle target devices, caching strategies, and streaming performance.
• Operate and optimize a multi-server, load-balanced StoreFront environment including authentication flows, resource filtering, and integration with the Citrix Workspace app; implement and maintain Federated Authentication Service (FAS) for single sign-on as required.
• Ensure platform performance, availability, and security through proactive capacity planning, high availability/disaster recovery design, patching/updates, and monitoring; analyze and resolve issues affecting logon times, ICA/HDX performance, and application delivery.
• Troubleshoot and resolve complex Citrix issues—including profiles, printing, Teams optimization, graphics acceleration, policy conflicts, GPOs, certificates, and MFA/conditional access—serving as the Tier 3 escalation point.
• Develop automation and tooling using PowerShell, Citrix SDK/REST APIs, and Azure CLI to provision, update images, monitor, and manage configurations, including maintaining runbooks and SOPs.
• Collaborate with Windows, Azure, networking, and cybersecurity teams to provision and right-size session hosts, and integrate Citrix with AD, DNS/DHCP, certificates, and overall enterprise security controls.
• Partner with application owners to package, deliver, and validate applications; establish standards for image hygiene, baselines, hardening, and change management in a healthcare-regulated environment.
• Maintain comprehensive documentation including architectural diagrams, configurations, standards, and procedures, while contributing to roadmap planning, technology evaluations, and upgrade projects.
• Coordinate with vendors/TAC and internal stakeholders; mentor junior engineers/analysts; and participate in an on-call rotation to provide 24/7 support for critical Citrix services.

Required Qualifications

• Education: High School Diploma or G.E.D. or a Bachelor’s degree in a computer-related field with at least 3 years of experience, or an Associate’s degree with 4 years of experience, or an Accredited Technical Training Certificate with at least 5 years of experience.
• Requirements: Experience in systems support operations including installing, analyzing, and diagnosing hardware and software problems.

Preferred Qualifications

• Extensive hands-on experience with Citrix Virtual Apps and Desktops (CVAD) in both Citrix Cloud (Azure) and on-premises, covering components such as Cloud Connectors, Delivery Controllers, Machine Catalogs, Delivery Groups, Studio/Director, and License Server.
• Advanced experience with Citrix Provisioning Services (PVS) for non-persistent VDAs, including image creation/optimization, versioning, maintenance cycles, target device management, caching, and network streaming; experience with MCS is a plus.
• Strong expertise in managing multi-server, load-balanced StoreFront environments and Citrix access components; familiarity with Citrix ADC/Gateway and Federated Authentication Service (FAS) is advantageous.
• Solid knowledge of Windows Server, Active Directory, GPO, DNS, DHCP, PKI/certificates, and authentication principles, with familiarity in MFA and conditional access.
• Experience operating Citrix workloads in Azure (compute, storage, network) along with Azure AD integration; exposure to Azure Virtual Desktop or Windows 365 Cloud PC is a plus, and Azure certifications are preferred.
• Proficiency in performance monitoring and user experience optimization techniques including HDX policies, Workspace app, logon time analysis, profile management (Citrix UPM and/or FSLogix), printing, and Teams optimization.
• Strong understanding of IT security principles, compliance, and change management in healthcare (HIPAA), including image hardening, patch management, and least-privilege access practices.
• Scripting and automation experience using PowerShell, Citrix SDK/APIs, and Azure CLI/PowerShell.
• Excellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues and lead cross-functional initiatives.
• Effective communication skills, both written and verbal, with the capability to explain technical concepts to non-technical stakeholders and work collaboratively within a team.
• Experience with complementary enterprise technologies such as Azure VDI, backup solutions (e.g., Commvault or Cohesity), Pure Storage SAN/NAS, Dell EMC Isilon/PowerScale NAS, and management tools like Intune/SCCM.
• Relevant certifications such as Citrix CCE-V, CCP-V, CCA-V, CCP-N, Microsoft Azure Administrator (AZ-104), Azure Solutions Architect (AZ-305), Azure Fundamentals (AZ-900), ITIL, or similar are preferred.