<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">Assist customers with technical problems</li>
    <li style="margin: 8px 0;">Resolve customer queries</li>
    <li style="margin: 8px 0;">Recommend solutions</li>
    <li style="margin: 8px 0;">Guide product users through features and functionalities</li>
    <li style="margin: 8px 0;">Establish a reputation for excellent customer support during all sales and after-sales procedures</li>
    <li style="margin: 8px 0;">Analyze and report product malfunctions</li>
    <li style="margin: 8px 0;">Update internal databases with information about technical issues</li>
    <li style="margin: 8px 0;">Monitor customer complaints on social media</li>
    <li style="margin: 8px 0;">Inform customers about new features and functionalities</li>
    <li style="margin: 8px 0;">Follow up to ensure issues are resolved</li>
    <li style="margin: 8px 0;">Gather customer feedback and share it with the team</li>
    <li style="margin: 8px 0;">Assist in training junior Customer Support Representatives</li>
  </ul>
</section>
<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Required Qualifications</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">Experience as a Customer Support Specialist or similar CS role</li>
    <li style="margin: 8px 0;">Familiarity with our industry is a plus</li>
    <li style="margin: 8px 0;">Experience using help desk software and remote support tools</li>
    <li style="margin: 8px 0;">Understanding of how CRM systems work</li>
    <li style="margin: 8px 0;">Excellent communication and problem-solving skills</li>
    <li style="margin: 8px 0;">Multi-tasking abilities</li>
    <li style="margin: 8px 0;">Patience when handling tough cases</li>
  </ul>
</section>

Call Center Support Specialist - Remote

Job Description

Key Responsibilities

Required Qualifications

Required Skills