REPRESENTATIVE, HUMAN RESOURCES SERVICE

Position Overview

Applications will be received until September 23, 2025. If the position is not filled by then, we may consider applications submitted after the deadline. Interested applicants must apply online by visiting the Denver Public Schools job board at careers.dpsk12.org. Supports Employee Services, an internal human resources team, providing first tier operational and administrative support to employees and the public regarding District Human Resources. Handles a high volume of inquiries in a timely manner, providing excellent customer service.

Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or any other status protected by law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

Key Responsibilities

• Provides first tier information about Benefits, Staffing, Compensation, Training, Career Development, Performance Evaluations, Employee Self Service Systems, Guest Teachers, Employee/Labor Relations, and Employee events; handles a high volume of calls and email inquiries, escalating as needed and forwarding to appropriate resources within the department.
• Assists employees with questions and various Human Resources (HR) form and application processing, such as benefit plan enrollment/change documents.
• Troubleshoots and resolves system issues for the online application system, employee self service portal, and HR website.
• Maintains logs and completes reporting requirements in an accurate and timely manner.
• Supports HR communication and change initiatives that go out to all employees (i.e. open enrollment, incentive payments, staff reductions, etc.).
• Stays current on all aspects of HR policy, benefits, information, and events, including eligibility, policy, procedures, vendor contact information, and costs.
• Provides support for records management, I9 compliance tracking, and other related human resources duties as assigned.

Required Qualifications

• High School Diploma/GED is required.
• Bachelor's Degree is preferred.
• One to three (1-3) years of customer service experience or one (1) or more years of HR onboarding/technician/analyst/generalist experience.
• Previous experience in a high volume recruitment or staffing environment or in an inbound Call Center is strongly preferred.
• Effective time management and organizational skills.
• Effective verbal and written communication skills.
• Strong attention to detail.
• Ability to handle multiple demands and competing deadlines.
• Takes responsibility for one’s own performance.
• Works collaboratively with others on a team.
• Proficiency in collaborative software such as Google Suite (Docs, Sheets, Slides).
• Ability to work in a fast-paced environment with a high volume of calls and email.
• Experience with data entry and HRIS software is strongly preferred.
• Bilingual in Spanish/English preferred.
• Commitment to leading for racial and educational excellence and dismantling systems of oppression and inequity.
• Must live and work with a permanent home address in Colorado.
• Must be able, with or without accommodations, to meet the physical demands of the position.

Benefits & Perks

• A Culture that values Equity, Accountability, Integrity, Collaboration, and Fun with a shared vision that Every Learner Thrives.
• Salary Range: $48,896 - $58,676
• In addition to competitive compensation, DPS offers Total Reward offerings such as time off, health and wellness benefits, and PERA Retirement. For more information, visit our New Employee Resources page.