IT Support Technician

Position Overview

Calling all change-makers, advocates, innovators, and allies! At Axiom Healthcare Services we value people, foster belonging, respect gifts, and serve others. We are leaders in patient care, employee engagement & wellbeing, autonomy, mastery, purpose, and Diversity, Equity, Inclusion. If you are a compassionate, caring person looking to be part of a team that loves its residents and coworkers, then look no further!

Compensation: $18.00 - $22.00 per hour • Job Type: Full-time • Work Location: In person

Key Responsibilities

• Respond in a timely and friendly manner to customer service requests through telephone, email, or chat focusing on user experience.
• Troubleshoot and resolve issues with Windows computers, networks, cloud applications, printers, and phones either remotely or in person.
• Complete all documentation on work performed, processes, and device inventory using the standard ticketing system.
• Monitor system management tools for outages, developing issues, and security concerns.
• Complete additional projects to improve the customer service experience as assigned.
• Perform other duties as required.

Required Qualifications

• High School Diploma required.
• CompTIA A+ certification or equivalent required.
• Ability to think logically and troubleshoot problems quickly.
• Ability to travel locally to visit end-user sites required.
• Willingness to learn new technologies and methods.

Preferred Qualifications

• Additional industry certifications, especially Microsoft based.
• 1 year customer service experience preferred – certifications may substitute.

Benefits & Perks

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life, LTD & STD Insurance
• Flexible Spending Account (FSA/HSA)
• 401K with Employer Match
• Pet Insurance
• ID Theft Protection
• Legal Services
• Generous ETO and PTO Packages