Operations Manager - Transit

Position Overview

WeDriveU is the leader in shared mobility solutions connecting communities, campuses, and workplaces. Operating private shuttles and public transit systems across the U.S., the company serves millions of passenger journeys every year with a dedicated team of over 5,500 across 55 locations. The Operations Manager (OM) will report to the General Manager, work onsite at the client’s location as needed, and actively communicate with the client as well as other vendors to ensure safe, reliable, and effective operations.

Key Responsibilities

• Supervise daily activities of all drivers and oversee the development and implementation of standard operating procedures as per client and company policies.
• Provide leadership to ensure safe, efficient, and effective operations.
• Ensure all transit routes operate continuously to meet the client’s needs.
• Make logistical coverage/staffing decisions and communicate them effectively to drivers and client management.
• Hire, train, and develop new drivers including interviews, road tests, and ongoing training.
• Analyze and interpret ridership data to suggest route changes when necessary.
• Support the development of company policies and procedures.
• Assist the General Manager with additional duties as required.

Required Qualifications

• Strong Microsoft Excel skills, with the ability to create and manage spreadsheets.
• Outstanding interpersonal and communication skills.
• Proficient in Microsoft Office with intermediate to advanced Excel skills.
• Excellent customer service skills and a self-motivated approach to problem solving.
• Licensed Class B driver (with Passenger and Air brakes endorsement) is required.
• Must be able to lift 25+ pounds, climb stairs, and remain on feet for extended periods.
• 5+ years’ managerial experience in Paratransit Transportation Operations Management.
• Valid Commercial Driver’s License with appropriate endorsements.
• Experience with Trapeze Software.

Preferred Qualifications

• Prior knowledge of DMV policies and procedures is preferred.
• Experience in public or private alternative transportation demand management (TDM) is highly desirable.

Benefits & Perks

• Competitive compensation packages
• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• 401(k) with 4% employer match
• Financial Wellness Tool and Commuter Benefits
• Employee Assistance Program (EAP), PTO for part-time and full-time positions, and Paid Holidays
• Pet & Legal Insurance
• On-the-job training, skills development, and internal transfer opportunities for career growth (benefits vary by position and location)