Service Assurance Manager

Position Overview

C.H. Robinson is seeking a Service Assurance Manager to drive growth and retention within a defined customer portfolio. In this role, you will identify opportunities, stimulate demand, and promote tailored solutions through adept relationship-building and top-tier service. As a primary point of contact, you'll ensure timely delivery, troubleshoot concerns, and proactively seek enhancements while harnessing C.H. Robinson's expertise to expand and retain the customer base. If you're armed with strategic insight and a passion for customer-centric service, this unique role is your calling. Ready to make your mark? Apply today and become part of our team. At C.H. Robinson, we believe in the power of in-person collaboration—engaging on-site four days a week with the flexibility to work remotely one day. This position requires working 2 days a week at the Minneapolis office and 2 days a week at our Eden Prairie location.

Key Responsibilities

• Establish and nurture relationships across multiple departments to penetrate and expand account reach.
• Conduct regular business reviews using internal analytics and market intelligence to identify growth opportunities.
• Collaborate cross-functionally and with sales teams to develop effective supply chain solutions and streamline processes using SOPs, KPIs, and automation.
• Engage in effective negotiation strategies regarding pricing and solutions while monitoring customer business changes.
• Manage conflicts diplomatically, advocate for customer needs, and align resources to meet customer priorities.
• Develop and execute pricing strategies by leveraging insights into customer buying behaviors and internal expertise.
• Lead Request for Proposal (RFP) initiatives tailored to client needs within the portfolio.
• Manage customer inventories using Navisphere WMS and PowerBI.
• Oversee revenue and AGP goals for the portfolio.
• Assist in training new employees on portfolio management as needed.

Required Qualifications

• High School diploma or GED
• Minimum 2 years of previous sales and/or account management experience
• Ability to travel up to 25% (domestically)

Preferred Qualifications

• Bachelor’s degree from an accredited college or university
• Strong analytical and problem-solving skills with a data-driven decision-making approach
• Excellent relationship building, negotiation skills, and business acumen
• Ability to thrive under deadlines and work both collaboratively and independently
• Strong prioritization and multi-tasking skills with a sense of urgency
• Excellent verbal and written communication skills along with proficiency in Microsoft Office Suite
• A commitment to a diverse and inclusive work environment

Benefits & Perks

• Compensation Range: $49,000.00 - $101,900.00 (base pay determined by location, skills, and experience)
• Two medical plans (including a High Deductible Health Plan) and prescription drug coverage
• Enhanced Fertility benefits along with Flexible Spending and Health Savings Accounts (with employer contribution)
• Dental, Vision, Basic and Supplemental Life Insurance, and Short-Term/Long-Term Disability
• Paid and floating holidays, paid time off (PTO), and paid parental leave
• Paid time off to volunteer, Charitable Giving Match Program, and 401(k) with 6% company matching
• Employee Stock Purchase Plan and a broad range of career development, networking, and team-building opportunities