Inbound Customer Service Representative

Position Overview

Join the Turtle Peak Team in Las Vegas, NV, as an Inbound Customer Service Representative! This full-time temporary-to-permanent role offers competitive compensation at $15.00 per hour and is perfect for dynamic individuals who love helping people in a fast-paced environment. As the voice of our brand, you will provide top-notch service via phone, email, live chat, and social media.

Job Type: Temp to Hire | Expected Hours: 40/week | Work Location: In Person

Key Responsibilities

• Address customer inquiries and resolve complaints with a smile
• Listen to customers, understand their needs, and offer effective solutions
• Provide outstanding service through multiple channels (phone, email, live chat, and social media)
• Maintain professionalism and courtesy at all times while diffusing tension

Required Qualifications

• High school diploma or equivalent
• Minimum 1 year of customer service experience
• Strong technical skills including MS Office Suite and web browsing
• Able to pass a background check
• Excellent communication and interpersonal skills
• Fluency in English

Preferred Qualifications

• Experience with Google Suite (1 year preferred)
• Proficiency in Spanish

Benefits & Perks

• Employer-paid medical, dental, and vision coverage
• Long- and short-term disability insurance (LTD and STD)
• Flexible spending accounts and Hospital Indemnity plans
• Free gym membership to keep you healthy and active
• Generous vacation, mental health, and sick leave
• Exclusive Tickets@Work discounts for entertainment and travel
• Office snacks and staff events
• Additional benefits include flexible schedule, on-the-job training, paid time off, parental leave, and referral program