Customer Service ( Remote work , No Vaccination Required)
Path-Arcover 1 year ago
United States
Remote
Full-time
Junior Level (1-3 years)
$40,000-$60,000 Annually
Job Description
Position Overview
The Customer Service Representative will be responsible for answering client inquiries, providing product information, and helping customers by being informative, empathetic, and eager to resolve issues quickly. Must be willing to listen, learn, and resolve any customer inquiry.
Key Responsibilities
- Provide excellent customer care by assessing customers' needs and delivering appropriate solutions and troubleshooting methods.
- Answer and manage incoming calls, emails, chats, and interactive voice response systems.
- Strive to meet and exceed both personal and team target goals.
- Record, organize, and file customer interactions and account changes.
- Up-sell products when needed and schedule callbacks or appointments to resolve customer needs.
Required Qualifications
- Previous experience in customer support, client services, sales, or a related field.
- Excellent communication skills over the phone and other platforms.
- Basic computer proficiency with the ability to multitask.
- Strong time management, prioritization, and active listening skills.
- Willingness to learn and follow all customer service procedures and policies.
Benefits & Perks
- Health Insurance (dental and vision included)
- Excellent retirement plan
- Tremendous upward mobility into other positions and management
- Flexible hours
- Remote Position(s) available (work from home)
Required Skills
Time Management
Communication
Multitasking
Upselling
Problem Resolution
Email Support
Call Handling
Documentation
Customer Service