Financial Counselor - Patient Access

Position Overview

Location: Chicago, Illinois
Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)
Salary: $18.87 - $29.73 per hour

The Financial Counselor position is responsible for securing all Transplant, Psychiatric, and rehabilitative services as outlined in the principal responsibilities. Provide excellent customer service to both our patient population and internal as well as external clients. Perform financial counseling duties to assist patients/responsible parties in identifying payment sources. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Key Responsibilities

• Identify/counsel potential and repeat/recurring bad debt patients to prevent the rendering of non-urgent care services. Offer payment options to patients based upon policy and procedure.
• Identify potential charity and grant patients, assist patients with completing eligibility applications, make eligibility determinations (up to $5000 is actual or estimated charges), and notify patients of decisions.
• Make patient payment arrangements.
• Investigate additional payment sources.
• Accept payments.
• Serve as customer service resource for walk-in patients in hospital lobby/patient registration area.
• Handle customer service phone calls (pertaining only to prospective services and in-house patients).
• Provide price estimates to patients, physician offices and ancillary departments.
• Complete cross training to be a Registration Specialist.
• Complete daily and weekly volume/productivity management reporting.
• Participate in/assist with quality management process(es).
• 100% of accounts requiring patient payment arrangements are concluded with a payment schedule in place prior to the end of the "Bill Hold" period.
• 90% of customer service phone calls are remedied at the time the call is received.
• Supervisor/Manager reviews work queue of accounts and various reports.

Required Qualifications

• Education: High School Diploma or Equivalent
• Experience Required: Two years’ previous experience in a medical healthcare environment
• Demonstrate knowledge and proficiency in securing governmental and non-governmental accounts for payment.
• Working knowledge of creating and maintaining spreadsheet based reports.

Preferred Qualifications

• Bilingual proficiency.

Benefits & Perks

• Benefits: Rush offers exceptional rewards and benefits. Learn more at our Rush benefits page.