Home Healthcare Administrative Assistant - Part-Time

Position Overview

Healthcare Administrative Assistant for a home health care agency, playing a crucial role in supporting daily operations and administrative functions, ensuring smooth workflow and efficient service delivery to patients and staff.

Key Responsibilities

• Manage all incoming calls
• Manage incoming inquiries from patients and their families
• Ensure accurate and timely communication with all staff
• Perform general office duties, including answering phones, responding to emails, and managing mail
• Scanning and uploading of patient information into EMR system
• Maintain and update patient records and databases accurately
• Support the scheduling and coordination of non-medical staff members
• Communicate effectively with caregivers regarding patient assignment
• Assist in the recruitment and onboarding process of new staff
• Ensure all documentation, including patient agreements and staff credentials, are up to date and compliant with regulatory standards
• Assist in maintaining confidentiality of sensitive patient and employee information
• Assist in monitoring and maintaining quality assurance standards
• Address concerns and escalate issues as appropriate to ensure resolution
• Assist with non-skilled field visits as required to complete homemaking duties

Required Qualifications

• Proven experience as an administrative assistant or relevant role
• Excellent organizational and time-management skills
• Strong verbal and written communication abilities
• Proficiency in MS Office and other relevant software
• Ability to work effectively in a fast-paced environment and prioritize tasks
• Knowledge of home health care services or healthcare administration desired
• High school diploma or equivalent
• Compassionate and empathetic towards patients and their families
• Detail-oriented with a focus on accuracy
• Ability to maintain confidentiality and handle sensitive information appropriately
• Team player with a positive attitude and willingness to learn
• Flexible and adaptable to changing priorities and responsibilities
• Willingness to provide homemaking and personal care to patients as necessary

Company Culture

• We are committed to providing compassionate care and support to our clients and their families
• We value teamwork, professionalism, and continuous improvement in service delivery