Technical Support Technician

Position Overview

The Technical Support Technician is a hands‐on role responsible for supporting and maintaining Rex Moore’s IT infrastructure in Sacramento, CA. Focused on Windows‐based environments, Active Directory, and networking fundamentals, you will provide L1/L2 support, troubleshoot hardware/software issues, and help ensure smooth daily IT operations. You will report directly to the Information Technology Director.

Key Responsibilities

• Provide L1/L2 support for Windows 10 & Windows 11 workstations – including setup, configuration, and troubleshooting.
• Manage and support Active Directory (user accounts, group policies, and access permissions).
• Assist with Windows Server 2019+ environments, including authentication and security policies.
• Troubleshoot network-related issues (DNS, DHCP, VPN connectivity, file shares, and remote access).
• Support Microsoft Office 365 applications ensuring proper integration with the Windows environment.
• Perform device imaging, software installations, and system updates in coordination with IT leadership.
• Utilize ITSM tools (e.g., ServiceNow, ManageEngine) for ticket tracking and support request management.
• Assist with patch management and address Windows domain-related issues, such as login failures.
• Document network configurations, user access procedures, and troubleshooting guides.
• Contribute to creating technical documentation, SOPs, and process improvements.

Required Qualifications

• Strong understanding of Windows 10 & Windows 11 workstation environments.
• Hands-on experience in Active Directory (AD) management.
• Knowledge of Windows Server 2019+ administration, security policies, and user access controls.
• Basic networking knowledge including DNS, DHCP, VPNs, and authentication protocols.
• Experience with ITSM tools such as ServiceNow or ManageEngine.
• Familiarity with PowerShell scripting for basic administrative tasks.
• Strong troubleshooting, analytical, and customer service skills.
• Ability to prioritize tasks and work independently while following IT best practices.
• Minimum of 2+ years of IT support experience in a Windows networking environment.
• Associate degree in IT, Computer Science, or equivalent work experience.
• Ability to meet physical demands: prolonged sitting, lifting up to 35 lbs, and maintaining visual acuity for computer work.

Preferred Qualifications

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• CompTIA Network+
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• ITIL Foundation

Benefits & Perks

• Health Benefits
• 401(k) with Company Match
• Life and Disability Benefits
• Paid Holidays & Paid Time Off
• Access to multiple types of training
• Opportunities for self-development and career progression
• Wellness Benefits & Employee Assistance Program
• Family Leave (Maternity, Paternity)
• Tuition Reimbursement Program
• Apprenticeship Program

Compensation

Hourly Range: $21.30 - $30.29, commensurate with knowledge, experience, and skills.